Refund policy

Returns & Refunds Policy

This policy applies to orders delivered to the United States and Canada.

30-day returns

You have 30 days after receiving your order to request a return of eligible, unopened coffee.

To qualify for a change-of-mind return, coffee must be unused, unopened and in its original packaging, with all original seals intact. You must also provide your order number or proof of purchase.

Opened coffee

For food safety and quality reasons, we do not accept change-of-mind returns or exchanges of coffee that has been opened, used or had its seal broken. This includes coffee returned because of personal taste preferences.

This restriction does not affect your rights if the coffee is defective, damaged, unsafe, incorrect or not as described, including where the issue only becomes apparent after opening.

Email us before returning anything

To request a return, email help@yawndept.com with your order number, the item you wish to return and the reason for your request.

You must contact us first and receive confirmation and return instructions before sending anything back. If your return is approved, we will provide a return shipping label and instructions explaining how and where to send your package.

Unapproved change-of-mind returns will not be accepted. Please do not send items to the address printed on the shipping package unless we specifically instruct you to do so.

Damaged, faulty or incorrect orders

Please check your order when it arrives. If an item is damaged, defective, incorrect or not as described, contact help@yawndept.com as soon as reasonably possible.

Include your order number, a description of the issue and, where possible, photographs of the product and packaging.

We will review the issue and arrange an appropriate refund or replacement in accordance with your applicable consumer rights. If we require a return because of a product fault or our error, we will cover the necessary return shipping costs.

Our 30-day change-of-mind return window does not limit any longer period available under applicable law.

Other exclusions

Gift cards and items clearly marked as final sale at the time of purchase are excluded from change-of-mind returns, except where applicable law requires otherwise. These exclusions do not remove your rights concerning faulty or misdescribed goods.

Exchanges

We do not offer direct exchanges for change-of-mind purchases. For eligible unopened items, request a return and place a separate order for the coffee you would prefer.

Refunds

Once we receive and inspect an approved return, we will promptly confirm whether your refund has been approved. Where a physical return is unnecessary, we will confirm the outcome by email.

Approved refunds will be issued to your original payment method within 10 business days, or sooner where required by applicable law. Your bank or payment provider may need additional time to display the refund.

If your refund has not appeared within 15 business days of approval, contact help@yawndept.com.

Your consumer rights

Nothing in this policy excludes or limits rights or remedies available under applicable United States or Canadian federal, state, provincial or territorial law, including mandatory cancellation, refund and warranty rights. Where those rights differ from this policy, the applicable law takes precedence.

For all return and refund enquiries, email help@yawndept.com.