Shipping & Order Cancellation Policy

Last updated: October 3, 2026

Yawn Dept is operated by YAWN DEPT LTD, company number 17497696. For shipping, order changes or cancellation enquiries, email help@yawndept.com.

Where we ship

We currently ship to the United States and Canada. Available shipping services and any destination restrictions are shown at checkout.

Fresh coffee and preparation time

Your coffee is freshly roasted before shipment. Please allow time for roasting, packing and preparing your order as well as the journey to your door.

Standard orders are normally prepared for carrier pickup within 3–4 business days after order confirmation and payment. Larger orders of approximately 75–100 items or more may require 5–7 business days. Any different preparation estimate communicated before you order applies to that order.

Business days are Monday to Friday, excluding applicable public holidays at the dispatch location. Preparation time is additional to shipping transit time.

Shipping costs and delivery estimates

Shipping charges are shown before you complete checkout. Transit time depends on your delivery address and selected shipping service. Please refer to the delivery information available before purchase and the carrier's tracking updates after shipment.

A carrier transit estimate starts after carrier pickup unless expressly stated otherwise. A shipping label or a "Label Created" tracking status does not mean the carrier has collected your parcel. Selecting a faster shipping service does not reduce coffee preparation time unless we expressly offer that option.

Delivery estimates are not guarantees unless explicitly described as guaranteed. This does not remove any binding delivery commitment or legal right relating to late or missing orders.

Order changes and cancellations

Please check your coffee selection, grind, quantity and delivery address before placing your order. Once an order has been placed, changes and change-of-mind cancellations are not guaranteed.

Orders may enter preparation shortly after payment. Once roasting, packing or shipment has begun, we do not accept discretionary change-of-mind cancellations unless we confirm an exception in writing.

If you need a change or cancellation, email help@yawndept.com immediately with your order number and the requested change. We will check the order's progress. Sending an email does not itself confirm that production or shipment has stopped.

These restrictions apply only to discretionary change-of-mind requests. If applicable law gives you a right to cancel, that right does not depend on our approval or on whether preparation has started. You may exercise a statutory right by any method the law permits.

Costs where we agree to an exceptional cancellation

Where your local law permits, if we agree to a discretionary cancellation, a deduction from the refund may apply for reasonable, direct and non-recoverable preparation costs already incurred for that specific order.

A deduction applies only if its amount or calculation basis was clearly disclosed before you placed the order. It is calculated from documented roasting and packaging costs already incurred, less any costs saved or amounts recoverable through refunds, reuse or resale. It cannot exceed the amount paid for the affected goods.

We will explain the proposed deduction and obtain your agreement before completing a discretionary cancellation. There is no automatic flat-rate or percentage penalty under this policy, and no additional fee merely for asking to cancel. If cancellation is refused, we do not charge an extra cancellation fee.

No cancellation deduction applies to customers in Quebec under this policy. We also make no cancellation deduction where you are exercising a statutory cancellation or refund right, where we cancel because we cannot fulfill the order, where a refund is due because of our error or defective goods, or when you cancel future subscription renewals before they are charged.

If a deduction is not lawful or was not properly disclosed, we will not impose it.

Tracking and delays

We will provide tracking details when they become available. Tracking may take time to update after a label is created.

If we cannot ship within the stated shipping period, or within the period otherwise required by law, we will notify you and provide any revised estimate available. We will offer the legally required choice of agreeing to a delay or cancelling for a prompt refund, and obtain consent where required. No cancellation fee applies to that statutory refund.

Weather, carrier disruption and customs processing may affect delivery. We will help investigate delays, and your applicable cancellation and refund rights remain in place.

Incorrect addresses and delivery problems

Contact us promptly if your shipping address is incorrect. We cannot guarantee an address change once preparation or shipping has begun.

If reshipping is needed because you supplied an incorrect address or requested a delivery change, we will explain any reasonable additional cost and obtain your agreement before reshipping. We will not charge you for correcting our own error or where applicable law requires us to cover the cost.

If your order is missing, damaged, incorrect or marked as delivered when you have not received it, email help@yawndept.com. Include your order number and, where available, photographs or relevant tracking information. We will investigate and provide the remedy required by law. A delivery scan does not automatically settle a disputed delivery.

For shipping arranged by us, responsibility does not pass to you simply because the parcel has been handed to a carrier. Any greater protection provided by applicable law remains available.

Canadian customs and import charges

Where import duties, taxes or carrier clearance charges may be payable by you in addition to checkout charges, that responsibility will be disclosed before purchase as required by law. We will not use this policy to impose undisclosed charges.

Subscriptions and returns

You can cancel future subscription renewals through the subscription management option provided with your account or confirmation, or email us for assistance. Cancel before the next scheduled charge to prevent that renewal. An already charged order remains subject to the order cancellation provisions above and your statutory rights.

Returns after delivery are governed by our Refund Policy, including our 30-day request window for eligible unopened, sealed coffee. Email us before returning anything. Opened coffee is excluded from change-of-mind returns, but your rights concerning defective, damaged, unsafe or misdescribed goods are unaffected. Cancellation restrictions do not withdraw an otherwise eligible return.

Your legal rights

Nothing in this policy excludes or limits mandatory rights under applicable United States or Canadian federal, state, provincial or territorial law. Those rights take precedence over any conflicting policy wording.

Contact:legal@yawndept.com